Returns and refunds
Our fine quality Pearls should meet or exceed your expectations.
If, however, you are not completely satisfied, you may return your item in its original condition within 30 days for a refund or an exchange. Please note that this is only applicable for products purchased directly from Regent Pearls’ online shop. Products purchased through our authorised resellers may only be returned at the resellers discretion or in accordance with Australian Consumer Law. Products that have been modified or custom made to a clients specifications are ineligible for the 30 day refund policy.
Please contact us prior to returning the items via email or phone.
Upon receipt of your return or exchange, we will examine the items to make sure they are in their original condition. Items showing signs of wear or damage cannot be accepted for return or exchange at the original purchase price. At Regent Pearls’ discretion, we may refund or exchange up to the full cost of the items, excluding shipping charges. Refunds may be processed through the original Credit Card, Cheque or via Direct Bank transfer.
Regent Pearls is not responsible for any items damaged during return transit. Items received damaged may be refused a refund or assessed a fee for the damages. For your protection, please insure your return/exchange shipment. Please include all items including packaging, original receipt and the Certificate of Authenticity with your return or refund. Pack the pearls securely inside the jewellery box to ensure that they are not damaged during transit. Ship the items inside its original packaging and wrap securely with bubble wrap, similar to how you received them.
Returns and Refunds can be mailed to:
PO Box 6043
Broome, WA 6725
Phone: +(08) 9192 3238
International returns should be marked as ‘Refund / Return” on the packaging in order to avoid paying taxes or duties. Please note that return shipping costs and any taxes / duties paid are not refundable by Regent Pearls. International Refunds will be credited at the original currency exchange rate at the time of purchase. International Refunds are only applicable to products purchased directly through Regent Pearls’ online shop. Products purchased through our authorised resellers may only be returned at the resellers discretion or in accordance with Australian Consumer Law. Products that have been modified or custom made to a clients specifications are ineligible for the 30 day refund policy.
Repairs and Cleaning
Products purchased from Regent Pearls can be returned for non-warranty repairs and cleaning by our highly qualified jewellers.
Note that fees for these services may incur charges and you will be provided with a written quote prior to commencement.
Please see the packaging and shipping details above for returning your product for repairs
Regent Pearls handles all repairs, refunds and returns in accordance with Australian Consumer Law