Delivery

Delivery Policy

Our business is located in Broome, Western Australia

Order Information

Orders can be processed through our website using Credit Card, PayPal or Direct bank deposit.  

Following submission of your order, you will receive a confirmation email containing your order details. Once your order has shipped you will also receive a tracking number to allow you to follow the progress of the delivery.

Custom and special orders may be placed directly with us on +(08) 9192 3238 or via email to: admin@regentpearls.com.au

Our business hours are Monday to Friday, 9.00 am to 5.00 pm AWST and special orders can be paid by Invoice, Direct Deposit or Credit Card.

We offer free delivery within Australia.

Payment and delivery

Prices quoted on our website are in Australian Dollars (AU$) and are inclusive of GST. All products remain the property of Regent Pearls until they have been paid in full.

Our products are insured until delivered by the courier. Delivery is deemed to have taken place once the purchaser or other authorised adult has signed for the product.

Please inspect your package immediately and report any damage to the courier. Any damage identified in transit must be reported to Regent Pearls as soon as possible to admin@regentpearls.com.au or +(08) 9192 3238

Australian deliveries

Products ordered within Australia should be delivered within 2 – 5 working days. Deliveries by mail will require the purchaser’s or other authorised adults signature on delivery and if unavailable will be sent to the nearest post office for collection.

Note: Due to COVID restrictions, reductions in flights and an increase in online orders, Australia Post and other delivery agencies are experiencing significant delays. Deliveries within Australia may take 5 – 10 business days to arrive and Regent Pearls is unable to guarantee our usual efficient delivery schedule. We apologies for any delays and will always attempt to provide our customers with the best service possible.

Special deliveries by representatives of Regent Pearls will require photo identification and signature on receipt.

International deliveries

International sales will be charged in Australian Dollars (AU$) and your bank or credit card provider will determine the current exchange rate when you complete the transaction. Regent Pearls takes no responsibility for bank fees, fluctuations in exchange rates or other charges outside of our control.

International Deliveries will be shipped using Fedex, AUSPOST International or other reputable delivery agents. Shipping usually takes 1-2 weeks however Regent Pearls accepts no responsibility for shipping delays and offers no guarantee of a specific delivery date. We do not accept responsibility for any packages retained for customs inspections and you are liable for any local taxes, customs or duties applicable in the country of import.

Note: Due to COVID restrictions, reductions in flights and an increase in online orders, Australia Post and other delivery agencies are experiencing significant delays. Regent Pearls is unable to guarantee our usual efficient delivery schedule to International destinations. We apologies for any delays and will always attempt to provide our customers with the best service possible.

Product delivery to destinations outside of Australia may be modified at any time by Regent Pearls due to security or fraud concerns.

Please read our returns policy here